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Archive for the ‘FAQ’ Category

How to compare and buy travel insurance

Thursday, August 16th, 2012

In a time when travellers are paying higher ticket costs and baggage fees, adding travel insurance onto the cost of a trip can seem like just another expense. The truth is that travel insurance is very inexpensive for the protection and assistance you get with it.

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Travel insurance is your travel-glitch Band aid. Photo by Christian Svensson

Benefits of Obtaining Travel Insurance

You won’t lose your trip investment

No traveller can predict exactly what will happen between now and when they return home.

If someone gets sick, a parent dies, a traffic accident happens, or any of a number of things occur, you could have to cough up loads of money.

With the right travel insurance plan, you’ll be reimbursed for your pre-paid non-refundable trip costs if you have to cancel your trip before leaving or abandon your trip and return home.

The following are just a few of the covered reasons travellers have to cancel or interrupt their trips:

• Injury or illness of you, a traveling partner, a family member or a business partner
• Bad weather or natural disasters that destroy your destination accommodations or your house back home
• Traffic accidents that occur en route to your scheduled departure
• Work or schedule conflicts including work transfers, court summons, terminations, or work schedule changes
• Labour strikes and financial default that disrupt flights and leave travellers stranded
• Terrorist attacks and mandatory evacuations

With adequate travel insurance, if you experience a situation that requires you to cancel your trip prior to departure or abandon your trip and return home post-departure, you’ll be reimbursed for all of the unused trip expenses you insured.

You won’t have to pay for unexpected medical care

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Emergency medical expenses are expensive. Photo by Maciek PELC

We’ve all read stories of travellers who were injured or got sick while travelling. When a traveler is in a foreign country, their health insurance from back home doesn’t usually extend to paying foreign hospitals and doctors.

If you, or someone travelling with you, gets sick or injured and needs medical care while you’re travelling, your travel insurance provider will help you find emergency transportation and local medical care. In most cases, they can arrange for payment to be made directly to the medical providers too. They also have experts on hand who can provide translation services if you are unfamiliar with the local language.

If you have a pre-existing medical condition, your travel insurance assistance services team can work with your doctors back home and help coordinate your care. In addition, they’ll inform your family and business associates of your condition while keeping track of your progress.

You can be evacuated out of danger

There are many reasons that travellers have to be evacuated: to escape terrorist attacks, impending hurricanes, or when they are so badly injured that local medical care can’t provide adequate treatment.

A travel insurance plan with medical evacuation coverage helps a traveller by arranging and paying for safe transportation to a medical facility that can treat their condition. In addition, this coverage typically pays to bring a family member or friend to the traveller’s bedside as well as transporting you back home when your recovery is stabilised.

If the worst should happen and you die on your trip, this coverage also provides money and coordination for repatriation – that is, the proper return of your body to your home. In some cases, repatriation can take tens of thousands of dollars and leave family members struggling to negotiate complicated transportation regulations through their grief.

An adequate travel insurance plan can save your family from all that.

You can buy travel insurance for special circumstances

Travellers with special circumstances often think they can’t get travel insurance, but it’s not true.

Travellers can get coverage for all kinds of special situations and activities, including:

• Coverage for travellers with pre-existing medical conditions
• Coverage for travellers who like to go rock climbing, diving, hang-gliding, white-water rafting etc.
• Coverage for travellers with young children (even grandchildren)
• Coverage for travellers headed to unsafe areas of the world

For just a little extra money, travellers with different needs can get adequate travel insurance.

Other Benefits of Travel Insurance

Many travel insurance plans include additional benefits that include:

• Assistance recovering from lost or stolen passports and identity theft
• Help with missed connections and travel delays
• Coverage for car rentals and roadside assistance
• Assistance when your baggage is lost, stolen or delayed
• Accidental death and dismemberment and flight accident benefits
• Concierge and business assistance services

Not every plan includes all of these and every plan will have different levels of coverage and limits.

The Best Way to Buy Travel Insurance

Hands down, the best way to buy travel insurance is using a travel insurance comparison engine, and here is why:

1. You’ll have access to loads of plans from many providers – lots of choices
2. You can review the travel insurance company and plan ratingsgood information
3. You’ll have access to plan upgrades and can see real-time price changes – excellent cost comparison

Plus, you can purchase your travel insurance immediately and review the plan documents right away. In fact, this is how one way travel insurance is different from other types of insurance – it comes with a free review period where you can:

• Review the plan and understand the exclusions. This is a critical step too. It’s important to know what you’re covered for and what you’re not.
• Second, if the plan isn’t quite what you wanted, you can make changes or cancel the plan and get a refund (usually minus a small administration fee). You’re not locked into your plan.

Lots of travellers think that travel insurance lets too many travellers down when they need it, but the truth very often is that the traveller usually didn’t understand their policy or the exclusions.

Now that you’ve got your travel insurance issues sorted, you’re spoiled for choice with adventures for thrill seeking travellers.

What is ‘local payment’?

Thursday, July 19th, 2012

What is ‘local payment’ and why are there two payments needed for one tour? One payment is the ‘trip price’ and the other is the ‘local payment’.

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Photo by Darren Dean

To go on an overland trip you need to pay both the trip price and local payment. Below we explain what both payments are and why they are separate.

What is local payment?

So, what is local payment? The local payment is physical cash that is paid to your crew at the pre-departure meeting.  This money is used by the crew to buy supplies along the road. Things like fuel for the overland truck, food for everyone on the trip and entrance fees into parks are where the local payment goes.

The local payment ensures that the crew is never without cash, so even if all the ATMs in Africa decide not to work, everyone on the trip will still be able to eat, travel and be merry.

Not every tour has a local payment, but a lot of them do.

Local Payment Particulars

- Local payment needs to be paid in the currency requested.

- Local payment needs to be paid in cash.

- Local payment is used for buying supplies.

- Local payment is kept locked away in the overland truck safe.

What is included in the trip price?

Depending on what trip you book, you’ll find that different things are included and excluded.

Activities

A trip that is more on the ‘luxury’ side will include more adventure activities in the actual trip price. Some trips include elephant back safaris or scenic flights for example. This cost is included in the trip price. Budget trips exclude activities like these so that a traveller can choose to pay for these activities when they get to a destination if they have the cash.

Accommodation

Accommodation is included in the trip price. If the trip you have chosen is an accommodated one, then chalet, hotel or dorm accommodation is included in the cost. If you’re looking for a budget tour then camping is the way to go. With a camping trip the tents and campsite are included in the trip package and price. Not sure what style best suits you? Check out the difference between camping and accommodated.

Meals

Often meals are included in the trip price, however there may be some days during your trip where you’ll have to pay for your own food. Again, it depends what trip you book.

Extras

Your transport along your trip route in an overland truck is included in the overland trip price, as well as the service of the overland trip crew.

It is customary to tip your crew staff at the end of your overland trip. This is not included in the trip price and is paid by a traveller at the end of a trip purely out of generosity. A tip of $3 per day for the crew is a rough estimate on what is expected. If your crew were terrible (highly unlikely) then don’t tip them that much. However, if your crew were outstanding, then tip more.

Hopefully your question of ‘what is local payment’ is now answered, however drop us an enquiry if you’re still not sure. If you have any other frequently asked questions check out out FAQ page.

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